Refund Policy | Supersei

Refund Policy

Last updated: June 20, 2026

1. Overview

Supersei Technologies Pvt. Ltd. ("Supersei", "we", "us", or "our") operates a Software-as-a-Service (SaaS) platform — the Supersei Growth Engine — available on a subscription basis. This Refund Policy outlines the terms under which refunds may be requested and processed. By subscribing to any Supersei plan, you agree to the terms described herein.

2. Free Trial

Where a free trial period is offered, you will not be charged during that trial. No payment method is debited until the trial period expires and you elect to continue with a paid subscription. If you cancel before the trial ends, you will not be charged. Supersei reserves the right to modify or discontinue free trial offerings at any time without prior notice.

3. Subscription Cancellation

You may cancel your Supersei subscription at any time through your account dashboard or by contacting our support team. Upon cancellation:

  • Your subscription will remain active and fully accessible until the end of your current billing period.
  • You will not be charged for any subsequent billing cycles after cancellation takes effect.
  • No partial-period credits are issued for monthly subscribers upon cancellation.
  • Cancellation does not automatically trigger a refund unless the conditions in Section 4 are met.

4. Refund Eligibility

Supersei's refund eligibility varies depending on your subscription type:

  • Annual Plans: If you are on an annual subscription and request a refund within the first 14 calendar days of your billing date, you are eligible for a pro-rata refund for the unused portion of the subscription term, minus any applicable processing fees. Refund requests submitted after 14 days of the billing date will not be eligible.
  • Monthly Plans: Monthly subscriptions are non-refundable once the billing cycle has commenced. You retain access to the platform through the end of the paid period, but no refunds are issued for the current billing cycle.
  • Upgrades and Downgrades: Plan changes mid-cycle are governed by the terms presented at the time of the change. Credits may be applied to your account rather than issued as cash refunds.

5. How to Request a Refund

To request a refund, please contact our billing team directly via email at billing@supersei.ai. Your refund request must include:

  • Your full name and registered email address on the Supersei account.
  • The date of the charge and the amount billed.
  • A brief description of the reason for the refund request.
  • Any relevant order or invoice number if available.

Incomplete requests may result in delays. We recommend submitting your request as early as possible within the eligibility window.

6. Processing Time

Once a refund request is approved, Supersei will initiate the refund within 5 to 10 business days. The time for the funds to appear in your account depends on your payment provider or bank and may take additional days beyond our processing window. We are not responsible for delays caused by third-party financial institutions.

You will receive an email confirmation when your refund has been processed on our end.

7. Non-Refundable Items

The following are expressly non-refundable under all circumstances:

  • One-time setup fees charged for onboarding, configuration, or account provisioning.
  • Custom development or professional services delivered or partially delivered as part of a custom engagement or statement of work.
  • Consumed API credits or usage-based charges that have already been incurred during the billing period.
  • Add-ons or third-party integrations activated and used prior to the refund request.
  • Any portion of a subscription period already used in connection with a monthly plan.

8. Chargebacks

We ask that you contact us at billing@supersei.ai before initiating a chargeback or payment dispute with your bank or card provider. In most cases, disputes can be resolved quickly and directly without the need for third-party intervention.

Initiating a chargeback without first contacting Supersei may result in the immediate suspension or termination of your account. Supersei reserves the right to contest any chargeback that it believes to be unwarranted, and to recover costs associated with handling such disputes.

9. Changes to This Policy

Supersei Technologies Pvt. Ltd. reserves the right to amend or update this Refund Policy at any time. Any material changes will be communicated to subscribers via email or through an in-platform notification at least 14 days prior to taking effect. Continued use of the platform following the effective date of any updated policy constitutes your acceptance of the revised terms.

We encourage you to review this policy periodically. The most current version will always be available on our website.

10. Contact

For any questions, concerns, or refund requests related to billing and payments, please reach out to our dedicated billing team:

Our team aims to respond to all billing inquiries within 2 business days.