The number-one reason business owners hesitate to put an AI agent on their customer WhatsApp number is fear: "What if a clever buyer tricks the bot into quoting a 50% discount, promising an impossible refund, or confirming a fake payment screenshot?"
If your AI tool relies only on a system prompt ("Please do not give more than 10% discount"), a determined user can jailbreak it. In Supersei, guardrails are enforced in server code outside the language model:
- Hard price floors: Sei reads from your locked price catalogue and cannot generate a quote or payment link below the floor price you set.
- Gateway-verified payments only: Sei never takes a customer's word or screenshot that an order is paid; it checks the Razorpay or Stripe payment status API directly.
- Approval inbox with undo: Sensitive actions wait in an approval queue for a manager to click Accept, and every automated step can be undone.
- Instant human handoff: The moment a buyer is upset or asks a custom commercial question, Sei hands the thread to a human rep with a full summary and goes silent on that conversation.
The Supersei Playbook: Configure your knowledge base, floor prices, daily message caps and kill switch in Sei AI Sales Agent.